Privacy Policy

1. Introduction

Smoovin (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, and who we share it with when you use our website at smoovin.services, fill out our forms, or communicate with us by phone, email, or text message.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, phone number, email address, and mailing or property address.
• Service Details: Description of the job or service you are requesting, including photos you may provide.
• Communication Data: Messages, emails, and text messages (SMS/MMS) sent to or received from us.
• Device & Usage Data: IP address, browser type, pages visited, and referring website, collected automatically through cookies and similar technologies.
• Payment Information: When applicable, payment details are processed securely through third-party payment processors. We do not store full credit card numbers.

3. How We Use Your Personal Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule free onsite estimates.
• To schedule and perform junk removal and cleanout services.
• To communicate with you about appointments, service updates, and follow-ups via phone, email, or SMS/MMS.
• To send promotional messages and special offers (only with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

4. Who We Share Your Personal Information With

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business, such as scheduling software (Jobber), payment processors, and email/SMS delivery platforms. These providers only access your data as needed to perform their functions and are contractually obligated to protect it.
• Legal Requirements: If required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. SMS/Text Messaging Privacy

When you provide your phone number and opt in to receive text messages from Smoovin, we may send you SMS/MMS messages related to:

• Appointment reminders and scheduling confirmations
• Service updates and follow-ups
• Estimate and invoice notifications
• Promotional offers and marketing messages (with your consent)

6. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to collect usage data and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Opt out of SMS messaging by replying STOP to any text message.

To exercise any of these rights, contact us at info@smoovin.services or call us at (888) 885-7539.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: